What your Appliance Tech does NOT want you to know!


What your Appliance Technician DOES NOT want you to know!

So you have an appliance that is giving you fits. You don’t know what’s wrong with it, you’ve put up with it long enough, so you call a repair service (hopefully APPLIANCE PRO) to come out and fix it.

The guy shows up to your door, he’s nice and sweet, and handsome to boot, but he spends 10 minutes in your home, 5 of which is him waiting for you to hesitantly write your check for $140, and he leaves. The machine works just great, and he was only there 10 minutes! You’re thinking to yourself that you sure wished you could make that kind of money, right?

Well, we may not be able to tell you how to make that money, but we just may be able to tell you how to SAVE it.

See, here’s the thing, the technician is not trying to screw you out of your hard earned money, but it costs a lot for him to come out to your home. He has to pay for insurance (WoW! You do NOT want to know the cost of that!), fuel, payroll, education and training, and so on. Every single call he runs costs him money. But maybe, just maybe, he doesn’t have to take yours.

How is that? I’m glad you asked!

Let me tell you some stories, and in doing so, maybe you can learn from some of them and not have to pay a tech for something you could do yourself.

My dishwasher is not working! It won’t come on, there are no lights, no sounds, no water, no NOTHING! It worked fine yesterday, but today it is DOA. What do I do?

You would be surprised how many calls we get just EXACTLY like this. 99% of the time, it is the exact same answer.

Do you have switches in your kitchen that don’t control a light? You’ve flipped it on and off and no light comes on or off with it? Well, chances are there is a switch that cuts the power to the dishwasher! If it gets turned off, most of the time by mistake, the dishwasher will have no power connection, and therefore will appear to be completely dead.

Yes, you would have to pay a technician anywhere from $90-$150 (depending on who you call and how far they have to travel) to come to your home and FLIP A SWITCH! We do this ALL. THE. TIME. Seriously.

My light is off in my refrigerator.

Ok, I must admit that YES we have had this call, and yes we did charge the person to go out and fix it. Although we did cut them a huge break, and we did feel really bad about charging them for it, we simply cannot work for free guys. I wish we could do everyone favors, but if we did we would be out of business in a week.

Here’s what happened. The customer called us out because they were not able to replace the light bulb in the fridge. It had supposedly burned out, and it is a special kind of bulb and they wanted someone who knew what they were doing to fix it. We did.

Turns out….the light bulb was just loose. The technician went, tightened the bulb, and TA DA!  The light comes on!

My refrigerator is cooling, but not like it should. Or: My refrigerator is frosting up. Or: My refrigerator is noisy. Or: My refrigerator stays on all the time, without kicking off.

First of all, if the fridge is not cooling to a point where your frozen foods are thawing and your milk is warm, you should probably just go ahead and call us.

BUT, if it’s a minor annoyance, perhaps it is simply that you need to clean your coils. Depending on what type of fridge you have, there are coils either underneath the front, on the back of the unit, or sometimes even on the top. Usually, if they are in the front on the top or bottom, they are covered by a plastic cover with slits in it, like an air register. Just pop off that plastic cover, and carefully sweep or vacuum the dust build up off the refrigerator coils.  (We sell coil brushes for this specific purpose, fyi).

The build-up on these coils causes the refrigerator to work overtime to keep itself cool, sort of like build-up in the arteries causes the heart to work extra.  The air can’t flow freely, and the refrigerator overheats, in a sense.

Your refrigerator coils should be cleaned on a regular basis, perhaps once every month or two at the very least.  It could save you a $140 service charge! In addition, if left too long and the build-up gets too bad, it could definitely cause more serious problems, such as compressor failure.

My washer works on some cycles, but not others.

This problem usually occurs shortly after the unit is installed. If the washer is working on a cold cycle, but not on hot cycle, or vice versa, or maybe even not beginning to fill with water at all, then you should probably check your water lines and valves. Check to make sure the unit was installed properly in that the cold water line is hooked to the cold water valve, and the hot water line is hooked to the hot water valve. Even if you do not plan to use hot water, the line MUST be hooked up properly to the hot water valve in order for the machine to work.

My dishwasher stopped working, after I installed my garbage disposal.

Believe it or not, we get this A LOT. There is a drain plug in the spout of the side of the disposal. If you don’t remove this, the dishwasher will not work.

There are many others, but for now I’ll leave you with this: we want to come to your home and service your appliances. We want to get to know you as citizens of the same community and offer our knowledge and expertise to you at the best rate possible, to serve our fellow community members with excellence and integrity. However, if there is something that you can do to keep from having to pay for service that you don’t really need, perhaps that money can be used to do good in our community in another way. Local economies are important. Local small businesses, such as ours, are important. There are many other small businesses that need support as well, so perhaps that $140 could do good elsewhere. J

Help! My Washer Stinks!

smelly face

Do your clothes smell dingy? No, silly! I mean your CLEAN clothes! After you’ve run them through the washer with your favorite scented detergent and they come out of the dryer nice and soft, but….stinky?

You can’t figure out where that smell is coming from, so you lean over and sniff the washer itself and BAM! The smell smacks you right in the face!

What causes that stinch? Well, as you know, our bodies are constantly covered in oils, bacteria, and other contaminants that make their way onto our clothing. The washer normally washes these nasty little boogers out, but where do they go from there?

Well, you’re right, most of them find their way down the drain and into the sewers. But some of them end up stuck inside your washer. Oils hold on to things like dirt and bacteria, so the oil from our skin attaches itself to the inner workings of our machines, and helps to accumulate the smelly bacteria.

Now, don’t flip out on me here, bacteria literally LIVE on your skin all the time, so don’t go throwing out the washer because you think it’s infected with ebola or something. It’s not going to make you sick (although I wouldn’t suggest eating out of it).

So how do I get rid of it?

I’m glad you asked! The first thing to do is run the washer through a clean cycle. Some machines have a designated cycle specifically for cleaning, but if yours doesn’t that’s ok. Just run it through a regular high temp cycle, but be sure to use bleach. There is no need to use detergent, the bleach will work just fine on its own.

Another option is to use AFFRESH washer cleaning tablets. Just run the washer through a high temp cycle with the tablet, and viola! The scent is gone! AFFRESH tablets can be purchased here at APPLIANCE PRO for $8.99 for a pack of 3.

If you try these options, and the smell persists, you may want to give us a call: APPLIANCE PRO 828-676-1169, and let us come out and see if there’s another problem.

Your washer should be run through a clean cycle about every 500 loads to keep from having the stinkies.

Thank you! Retail store open!

SR1SR2SR4THANK YOU to all who came out Saturday for our Grand Opening/Open House. Our Showroom and parts counter is OPEN now Monday - Friday 10am to 6pm and on Saturday 10am to 2pm. We carry used appliances, some of which are actually new, but without the manufacturer warranty. Prices on appliances range from $75 to $1000 depending on what they are. We have double wall ovens, microwaves, refrigerators, washers/dryers, ranges, even some gas appliances. If we don't have what you're looking for, let us know and we'll try to find it.

We also have all sorts of parts for all of you "do-it-yourself"-ers out there! We carry a wide varitey of new parts, hoses, elements, filters, bulbs, valves, cleaners, etc. If we don't have exactly what you're looking for, we can have it in 24 hrs. 

Come by and see our showroom, get a t-shirt, and check out our antique and Americana decor. We'd love to meet you, and develop a relationship with our fellow community members. Don't need anything? Great! Just stop in and say hi. We can't wait to meet you!

Extended Warranty- Should I, or shouldn't I?

So you've finally bitten the bullet and decided it is time to upgrade that refrigerator, or laundry appliance, or old noisy dishwasher and you've spent countless hours contemplating what brand, what color, what bells and whistles you need or want. You have FINALLY come  to a decision and are hesitant but willing to pay the price - and just as  you reluctantly pull the plastic  card from your wallet, the cashier drops a bombshell. "Do you want to purchase the extended warrantly?"  You stop, look at the cashier with uncertainty and confusion, and wittingly say... "Huh?".

So here's the thing: you know that you have chosen a good product, you've done the research, read the reviews, done all of your homework on the subject and are prepared to make your purchase knowing that you have chosen a product that you believe will be better than the one you are replacing. The thought of something going wrong with it is likely the furthest thing from your mind. Or maybe it isn't. Either way, you will need to make the decision whether to purchase the extended warranty on the product. Most major home appliances come with a ONE year warranty from the manufacturer. Will you need the extended warranty?  Is it worth the cost? Will you actually USE it? 

Unfortunately, the answer to most of those questions is likely YES! Now, keep in mind that this definitely depends on WHERE you are buying your appliance, WHAT warranty you are purchasing and HOW MUCH it costs. For the purpose of this article, let's assume you're purchasing your appliance from Lowes  (no, we're not specifically endorsing Lowes over any one else, just using it as an expample). 

Lowes offers a 5 year protection plan for usually around $150. This warranty goes into effect AFTER your one year manufactuer warranty runs out, which is one year exactly from the date you PURCHASE your appliance. During that one year, if something goes awry with your unit, simply call your service company (APPLIANCE PRO) and your repair will be made at no cost to you as long as it is something that is covered under the manufactuer's warranty. (Most things are during the first year, but be sure to check your warranty for details). 

Let's say, however, that you did NOT purchase the 5 year extended plan. Hypothetically, a week after your manufacturer warranty has run out, your machine starts acting strange and you need to call for service. You call APPLIANCE PRO and give us your contact info, model & serial # and purchase date, and we come out and discover that there is a problem with your unit. It is $90 for us to come to your home, inspect your unit, and inform you of what the problem is and what it will take to repair it. Let's just say, for instance, that your washer in not draining, and needs a new drain pump. The cost of the labor for the repair will be $140 (this INCLUDES the $90 diagnosis fee) and the pump will cost you roughly $50-60, but can sometimes be upwards of $100 depending on your unit. You have already spent the cost of your 5 year warranty and it is only a week into the 5 years. So had you purchased the warranty, this repair would have cost you $0, you would have saved the cost of your warranty already, and have 5 years left in case anything else goes wrong. 

In a nutshell, the extended warranty, provided it is a good one, is worth its  weight in gold, and then some in most cases. 

Showroom Grand Opening

We are FINALLY opening our Showroom and store. Come by and check it out, say hi, win prizes and have lunch on us!

Keep a look out for our GRAND OPENING, you will not want to miss it! 

New Building 2015